The focus of Salesforce Live Netherlands will be on what the future of work looks like, and how Salesforce solutions can help you, your employees, and your customers achieve your goals. The event includes inspirational talks, hands-on demonstrations, and the opportunity to network with industry leaders and members of the Salesforce ecosystem.
We are proud that several of our customers like The Student Hotel and Quooker are bringing their stories to the stage on how they are using digital technology to improve their business and work more efficiently.
Gen25 Break-out on data and CX
As a trusted Salesforce implementation partner, we will share in a breakout session how to close the gap between scattered data and AI-powered automation. Research shows 90% of all companies want a valuable single customer information view, the difficulty is only 32% has such a view in place. With scattered data it’s impossible to deliver a clear, tailored and personalized customer experience, which customers demand. 2 out of 3 customers say they have switched brands due to a poor customer experience.
Trailblazer Theater between 15.45 - 16.05 hour.
To live up to and exceed customer expectations and grow your business we’ll define the 3 elements which are key to a scalable, data-driven platform. We will share how these are implemented at companies like Mollie, GGN and De Bijenkorf. A Salesforce multi cloud platform can act as a solid foundation, with the addition of analytics (Tableau) and AI (Einstein). The session will be hosted at the Trailblazer Theater between 15.45 - 16.05.
You can find more information about Salesforce Live Netherlands here.
Digital transformation is the process of using digital technology to modify or create new business processes, culture, and customer experiences to meet changing business and market requirements. Making digital technology work relies heavily on successful implementation. With Salesforce as the leading CRM system, let’s dive into the success factors of an implementation and how a SI-partner can help.
Data and value, they seem to be totally entangled, with more data leading to more value. Indeed, data has the potential to create new value, but data has no ambition of its own. Talking about ambition in a business context, Gen25 has launched a whitepaper on how to create a future-proof customer experience platform using data, AI and automation.